1. How long does it take to receive my order?

Orders are typically processed within 1-2 (Mon To Fri) business days. Please note that orders placed on weekends or public holidays will be processed on the next business day. Once your order has been processed, please allow 3-5 (Mon To Fri) days for delivery within the UK. Delivery times may vary depending on your location.

2. Can I return my purchase if I’m not satisfied?

Yes, you can return your purchase if you are not entirely satisfied. You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and you need to provide the receipt or proof of purchase.

3. Are there any items that cannot be returned?

Yes, there are certain types of items that cannot be returned. These include perishable goods (e.g., food, flowers), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products).

4. How do I initiate a return?

To initiate a return, please contact us at customerservice@theperfecno.com. We will provide you with further instructions on how to return your item.

5. What is your refund policy?

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within a certain number of days, depending on your card issuer’s policies.

6. Do you offer international shipping?

No, we currently only offer shipping within the United Kingdom. We do not offer international shipping at this time.

7. What should I do if my package is lost or damaged during transit?

In the rare event that your package is lost or damaged during transit, please contact our customer support team at customerservice@theperfecno.com for assistance. We will work with you to resolve the issue.

8. How can I contact Trendy Fusion?

You can contact us by email at customerservice@theperfecno.com or by phone at +44 7848146347
. Our customer support team is ready to assist you with any questions or concerns you may have.