We are currently experiencing a high number of calls, we will do our best to make sure all your queries are resolved in a timely manner; however, we would like to remind you A zero-tolerance policy towards violence and aggression is expected throughout our calls. Our employees have the right to work and carry out their duties in an environment free from threatening or abusive behaviour, we assume all customers will behave correctly when dealing with our staff, however any abusive behaviour will result in the call being terminated which will only cause a further delay. Thank you for your understanding.